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"CWT keeps on creating innovative ways to provide excellent service and maintain its high standards."

Abegail Santos, Travel Counselor, Philippines 

The foundation of our business

Travel counselors and those who support them are the face of CWT around the world.

Collectively known as the Traveler Services organization, they comprise about 70% of our 19,000 employees.

Every day, they work toward one key goal: deliver the perfect trip for our clients.

How do travel counselors optimize the travel experience for our clients?

  • Informed and insightful recommendations
  • A consistent and efficient booking experience
  • Service and value that exceed client expectations
  • An unparalleled traveler experience


Your Responsibilities

  • Delight the traveler or travel arranger
  • Build our business value
  • Embody the CWT brand values

Desired skills

  • Customer service
  • Excellent communication skills
  • Fluency in English

Abilities & traits

  • Doing the right thing
  • Working with passion
  • Putting the customer first