CWT’s travel counselors deliver the perfect trip.


"CWT keeps on creating innovative ways to provide excellent service and maintain its high standards."

Abegail Santos, Travel Counselor





Our travel counselors and those who support them are the face of CWT around the world. They are the foundation of our business model and the service we deliver to our clients. Individually and collectively, they delight the traveler and travel arranger, build commercial value, and strengthen the CWT brand. Travel counselors and Traveler Experience support teams allow us to fulfill our commitments to clients, shareowners and suppliers, thus contributing to the success of CWT overall.


Travel counselors work with their clients to build smart itineraries for travelers, delivering:


  • Informed and insightful recommendations
  • A consistent and efficient booking experience
  • Service and value exceeding our client expectations
  • The optimum traveler experience


Your Responsibilities

  • Delight the traveler or travel arranger
  • Build our business value
  • Embody the CWT brand values


Desired skills

  • Customer service
  • Excellent communication skills
  • Fluency in English


Abilities & traits

  • Doing the right thing
  • Working with passion
  • Putting the customer first 





"CWT is a global company that feels like a small employer, where I'm valued and not just a number.
I have had so many opportunities and there is still room to grow."

Jennifer Meyers, Manager Traveler Experience