CWT Canada

CWT around the world

CWT is the travel agency of choice for both business and vacation travel in Canada.

Main Office

2425 Matheson Boulevard East 
Suite 600 
Mississauga, ON 
L4W 5K4 
Phone: +1 905 740 3500 
Fax: +1 905 740 3703 


CWT Canada website


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We have over 180 locations coast to coast, with business development managers in each region. CWT Canada has more than 700 employees in a variety of roles, including:


  • Corporate travel counselors
  • Vacation travel counselors
  • Concierge personal travel advisors 
  • Marketing, membership and product managers 
  • Supplier managers and more
CWT locations near Canada: USA

In Canada, we have 4 main areas of business

  • Business Travel
  • CWT On Demand
  • Meetings & Events
  • Vacation Travel


  1. Business Travel As a global leader specializing in travel management services, we are dedicated to helping companies of all sizes optimize their travel programs and provide best-in class service and assistance to travelers. 

  2. CWT On Demand 
    It is the business travel management solution of choice for our small to medium sized clients, helping to cut their travel spend, keep travelers safe, plan meetings and events, and simplify their business travel overall.

    See our social media sites @
    CWT Savvy Traveler
    @CWTAmericas on Twitter
    Carlson Wagonlit Travel on YouTube

    By leveraging the talents and know-how of our people and providing leading-edge technology and innovative solutions, we enable clients to drive savings while delivering service and enhancing security and sustainability.

  3. Meetings & Events
    Our employees have the expertise and hands-on experience to help our clients optimize savings, improve services, increase control, enrich attendee experiences, and reach unique strategic objectives. We have a menu of services to offer, from logistics, sourcing, and consulting to end-to-end management. 

    Find out more about Meetings & Events

  4. Vacation Travel

    Booking cruises, packages, tours, hotel, car and air bookings can be made online, in store or through our virtual call center – you can Click Walk Talk to enjoy our CWT Experience. We also arrange escorted group cruises and tours, from popular river cruises to specialty CWT niche tours such as epicurean travel, adventure and photography tours, which are unique to Canada.

    Our CWT Concierge personal travel advisors, each of whom are destination experts in one or more of 110 countries, have resources at their fingertips and are able to offer access to amenities and experiences that delight our customers. We also operate the CWT Vacation Club and the RBC Rewards® program.

    For more information, please visit CWT Canada's leisure travel website

    See our social media sites @

To help achieve our company goals we ensure that CWT Canada is a company that people want to work for. To manage this, we use a variety of employee programs to meet the health, benefits, professional development, recognition, and communication needs of our employees.


Internal communication

Our executive team members travel cross-country hosting road shows for all employees to participate in, where they answer questions and share business plans and updates.


Work-life balance

Work-life balance is important to us so we offer flexible work options, telecommuter options, optional week off and summer off programs which are designed to help you achieve your personal needs.

Our awards

"We are very proud of our Human Rights campaign which has successfully brought us to be named one of the "Best Places to Work for GLBT Equality"

We also have CWT Yammer, our internal social media tool, and CWT Online, our internal website platform for employees to share knowledge and communicate with team members across the world. We hold annual employee engagement surveys to help ensure we’re continually improving and keeping our employees engaged.

We also hold annual conferences for our leisure line of business, and publish multiple employee newsletters to ensure you’re getting all the information you need to succeed in your role and know where we’re heading.


We offer fabulous employee programs to meet the recognition and professional development needs of our employees.

"Growth is a priority, and we’re encouraged to set personal goals throughout the year."


Annette Blady, Senior Corporate Travel Counselor, Canada




Bravo Nominations

Bravo nominations are a formal way to acknowledge employees’ accomplishments and efforts. Using Bravos, any employee can send kudos to their peers, fellow employees, or direct reports, to thank someone for a job well done or recognize an outstanding effort.

Employee Service Awards

Employees receive awards at 5, 10, 15, 20, or 25+ years of service milestones.

Great Idea Suggestion program

We encourage employees to contribute ideas that can save on costs or improve customer service, processes, productivity and employee morale. The Great Ideas submission contest awards prizes for suggestions that support CWT's strategy and priorities by reducing costs, increasing productivity, improving a work environment, etc.

CWT Flex benefits program

Our comprehensive benefits program for employees in Canada is called CWT Flex. Some areas covered by CWT Flex include Life, accident and disability insurance and various medical insurance. CWT Flex also includes a retirement savings program, which can be used by all permanent, full-time staff.


Life Balance Employee Assistance Program

CWT Canada offers an EAP (Employee Assistance Program), which provides completely confidential support and counseling for employees facing urgent issues or crisis situations, as well as support to help manage everyday issues before they become major concerns. The EAP is run by Ceridian Corporation’s LifeWorks Services division and is called Life Balance.

Travel perks for employees and their immediate families

Family and friends will receive savings with our preferred leisure suppliers for all packages, cruises, tours, charter air, and customized travel packages.

IATA Discounts - Any employee of CWT who has been employed continuously in the travel industry for at least six months, working a minimum of 20 hours per week, may apply for an IATA Travel Agent ID card. This card gives you a range of industry specific benefits, including reductions from airlines, hotels, holiday resorts, car hire firms and cruise lines. CWT will pay the cost of purchasing the card.

CWT North America has an executive steering committee made up of key leaders from across the organization. The committee oversees our Responsible Business program’s philosophy and policy development, and has established a framework to provide direction across sub-committee efforts around community involvement, diversity, and the environment.

"Our culture encourages personal development and the chance to learn new skills every day. Growth is a way of life here."


Louise Gardiner, Director, Operations & Product Solutions North American Leisure
Our Responsible Business activities

We participate in various charity events, guided by our charity committee and social committees across the country, which runs activities like such as local Food Drives, Toy Drives, and Holiday Wish Family Sponsorship (donating presents to a family in need for during Christmas).

We also have a “Together We Can” annual charity campaign where employees nominate charities that they would like CWT Canada to donate to. All employees vote, and the top 6 charities receive a $1000 donation care of CWT Canada.

A recent team-building event involved making bicycles for underprivileged children.


CWT’s ‘10 Days of H.E.A.R.T’

Every December, CWT runs a 10-day event to boost our employees’ personal and professional wellbeing and community involvement. The event is for CWT employees in both Canada and the USA. Our Employees participate in activities that promote the 5 “heart” principles:

  • Helping out your community
  • Enjoying time with your team
  • Applauding each other’s great work
  • Rewarding yourself
  • Telling us all about it through Yammer (our internal social network)


The Accessibility for Ontarians with Disability Act Customer Service Standard Carlson Wagonlit Travel Commitment

We have developed a policy to make sure that people with disabilities have equal access to programs, services, goods and activities at CWT. This meets that the needs of the Accessibility for Ontarians with Disabilities Act (AODA, 2005).


We are committed to excellence in providing goods and services to members of the public and third parties.


For access to our policy or if you have any questions or inquiries on our Customer Service Standard Policy, please contact the Human Resources Department or (416) 679-6443.

If you are unable to use email or telephone due to a disability, please request a copy of the policy from a CWT Representative at any of our Ontario locations. With your input, we’ll make every effort to provide a copy of the policy that takes your disabilities into account.

We’ve been providing best-in-class travel experiences for Canadian travelers for centuries.


1995 – CWT starts the national Associate Franchise Program
1994 – P. Lawson Travel joins the Carlson Travel Network
1989 – Carlson Wagonlit Travel Canada offers group cruises and tours, including river cruises, African safari and epicurean food & wine tours
1986 – Carlson Companies joins forces with 200 year old Harvey’s Travel Ltd. of St. Johns Newfoundland, expanding the P. Lawson chain into the Atlantic provinces, allowing for agency representation from coast to coast. 
1983 – Carlson Companies acquires P. Lawson Travel
1974 – After 40 years of growth and expansion across Canada, P. Lawson acquires Quebec-based Voyages Bel Air 
1938 – Carlson Companies founded by Curtis L. Carlson
1935 – Harvey & Company Limited develops its offering following the advent of air travel, and becomes Harvey’s Travel Ltd.
1931 – Canadian visionary entrepreneur Peter Lawson opens P. Lawson Travel in Calgary, Alberta
1767 – Harvey & Company Limited was established in Newfoundland, acting as an agent for major steamship companies offering passenger travel around the world


Find out more about CWT's history